Public service content

Our Kissimmee rental looked great online - the reality was unsafe

We rent short term homes often. For this trip we asked in writing about mold and water issues before booking and were told there were none. What we found on arrival was different. We are publishing clear facts and photos so other travelers can make informed decisions.

Skip to photos Read our story

We are not trying to defame anyone. This page shares a factual account and evidence to promote transparency and safety.

Before booking

We asked three specific questions:

  • Cats ever in the home
  • Any history of mold or water damage
  • Why no guest reviews

We were told in writing there had never been a mold incident and that regular moisture checks and HVAC service were performed. We relied on that statement when booking.

What we found after check in

The listing photos and promises did not match what we encountered. The home was dirty and showed clear signs of moisture problems. This matters for any traveler, and especially for families with health sensitivities.

Documented conditions

  • Visible mold and dark staining near HVAC returns and bathroom areas
  • Water damaged baseboards and bubbling paint
  • Slime and buildup in showers and tubs
  • Dirty dishes and worn linens on arrival

All items were photographed with dates. We share a selection below for public awareness.

Why this is serious

One of us is actively recovering from prior mold exposure. New exposure risks setbacks. Honesty about mold and water history is not optional - it is essential for health and safety.

When a property is represented in writing as never having a mold incident yet shows visible signs consistent with moisture damage, guests deserve to know. Transparency protects travelers and responsible hosts alike.

Photo evidence

Click any image to enlarge. All photos are original and hosted locally.

Mold above vent
Ceiling staining
Water stained baseboard
Shower slime
Dirty dish on arrival
Bathroom drywall damage
HVAC return close up
Ceiling bubbling paint
Wall moisture damage
Water leak evidence

How we responded

We first requested a private resolution with a refund. When that was refused, we moved to formal channels to protect other travelers.

Formal steps

  • Complaints filed or prepared for VRBO, BBB, and Florida SunBiz
  • Regulatory complaints to DBPR and FREC for review under Chapter 475 and Rule 61J2-14.008
  • Notice to the host's brokerage for internal compliance review
  • Documentation shared with local investigative media for independent evaluation

We prefer private resolution when possible. When that fails, sunlight is the best disinfectant.

What we publish here

  • Exact pre booking questions and written answers
  • Selected photos with dates and captions
  • A plain language timeline

We share facts so that searchers looking for rentals or real estate in Orlando can make informed choices.

Verified Public Information

This section aggregates publicly available business information and regulatory resources. It is provided for verification and accountability. Do not use for harassment. Use official channels for any reports.

Owner public contacts

Links listed as provided by travelers and public search. If any entry is inaccurate, contact us with evidence for correction.

Brokerage and regulatory

  • Brokerage: Real Broker LLC - Official site
  • Florida DBPR license lookup: DBPR Search
  • Florida FREC information: FREC
  • Better Business Bureau Florida: BBB
  • SunBiz Florida business search: SunBiz

For media inquiries, examples include Fox 35 Orlando. We can share date stamped photos and written correspondence upon request.

Link to the disputed VRBO listing

For reference only. Access may require authentication. If the link changes or expires, contact us for updated documentation.

Open VRBO link

Tips for booking safely

  • Ask directly about mold, water history, and air quality maintenance
  • Request inspection or service records when health concerns exist
  • Favor listings with multiple recent reviews from verified guests
  • On arrival, photograph any issues and report them the same day
  • If safety is a concern, relocate and notify the platform immediately
  • Keep all communication in writing for clear records

Transparency helps everyone

If you are a traveler with similar experiences or a host who values high standards, feel free to reach out. Accountability raises the bar for all.

Contact us

Contact

Questions or requests for verification - contact us below. We can share additional photos and the full message history upon request.

Troy and Rachelle Fulton

We rent several homes per year and rarely have issues. This page exists to help other travelers avoid unsafe or misrepresented properties.

Note: Do not send sensitive health or financial information through this form.